Happiness Guarantee
We want you to walk away with feel-good feeling, every time you shop with us.
If you’re not completely happy with your order or experience, please let us know and we’ll do our best to make it right. Whether that means replacing an item, arranging a refund, or issuing a credit note, our customer care team is here to help.
Simply email care@aeryliving.com with your order number and photos if needed, and we’ll do our best to make things right.
How it Works
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Please contact us within 30 days of receiving your order.
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If there’s a fault or damage, we may ask for a quick photo to help our team resolve it promptly.
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In most cases, we’ll ask you to return the original item before we arrange a replacement, refund, or credit note.
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We’ll provide clear return instructions and, if appropriate, a return label.
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Returned items must be in their original condition unless the issue concerns a product fault or damage during delivery.
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This guarantee covers all products purchased directly from aeryliving.com and also applies to purchases made through approved stockists.
What’s Not Covered
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GWP (Gift With Purchase) items.
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“Quick Before They’re Gone” or other final-sale products.
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Items that have been used beyond reasonable testing, damaged through misuse, or are returned without proof of purchase.
Our Promise
We’ll always do our best to make things right, quickly and kindly, because you deserve to feel-good every single time.